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COVID-19 Response

C O V I D - 1 9   U P D A T E

July 22, 2020
To Our Valued Customers,
 
As we navigate through a time of uncertainty and new health and safety regulations, we ask for your diligence, calmness, and respect for the public health. We understand that while the new mask regulation is difficult, it is the right thing to do for the safety of our staff and customers. 
 
The Paddington Family of Stores stands firm behind the Oregon Health Authority’s guidelines and recommendations for mask-wearing in public places, at all times. This means that customers and staff members who enter our businesses will be required to wear a face covering that must cover the nose and the mouth. 
 
If you are unable to wear a mask due to a medical reason, we kindly ask that you support our stores through the alternative accommodations that we have created for the general public. These include free local delivery in Ashland, free curbside shopping and pick-up, concierge shopping via text messaging (541-646-5103), online shopping through our e-commerce site, and our new loaner shields program. 
 
The Loaner Shields program is available to our customers with medical reasons for not wearing a mask. Loaner Face Shields can be requested and received at the registers, and are sanitized between usage. These can be used while you shop at our stores and returned upon check-out. 
 
These are truly unprecedented times. We are working hard to keep each other safe, and do the right thing as more information is discovered and learned about the COVID pandemic. Please know that the safety of Paddington Family of Stores staff and customers is our #1 priority.
 
Thank you again for your continued patronage and support of our local business.  
The Paddington Family of Stores



O U R   R E S P O N S E   T O   C O V I D - 1 9

M A Y  1 4,  2 0 2 0

 

HERE ARE THE STEPS WE ARE TAKING TO PROTECT OUR CUSTOMERS AND ASSOCIATES:

IN OUR STORES
  • Cleaning commonly used areas more often, including checkout registers, credit card terminals and cleaning shelves when restocking products.
  • Sanitizing restrooms more frequently; restocking with necessary supplies.
  • Adding extra hand sanitizer at checkout registers.
  • Wiping down surfaces, dressing rooms, baskets and equipment frequently.
  • Keeping our doors open to let in fresh air, minimizing a high contact area.
  • Partnering with our suppliers to replenish high-demand preparedness products.
FOR OUR ASSOCIATES 
  • Encouraging associates to closely monitor their health and well-being.
  • Providing hand sanitizer and tissues in break rooms and meeting rooms.
  • Asking our associates to stay home if they, or someone in their household, are sick.
  • Providing Employees PTO and Paid Sick Leave.
  • Requiring and supplying employees with masks and gloves to minimize risk.
FOR OUR CUSTOMERS
  • Encouraging our customers to follow the CDC’s suggested hygiene practices to reduce the spread of the virus.
  • Requiring patrons to wear masks while shopping in our stores, helping protect the vulnerable population.
  • Eliminated the need to sign for credit transactions, removing any other point of contact. In addition, employees will encourage patrons to use ApplePay, AndroidPay, and/or GooglePay at check out. 
  • Steaming and monitoring dressing rooms between customer visits. Any clothing items that have been tried on will be removed from the sales floor until steamed for sanitation. 

In everything we do, we are guided by our Mission, Vision and Values: we bond with our customers and our associates. We strive to make decisions that balance the safety of our associates with our commitments to our customers and communities.