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A Letter to Our Customers

July 22, 2020



To Our Valued Customers,


As we navigate through a time of uncertainty and new health and safety regulations, we ask for your diligence, calmness, and respect for the public health. We understand that while the new mask regulation is difficult, it is the right thing to do for the safety of our staff and customers. 

The Paddington Family of Stores stands firm behind the Oregon Health Authority’s guidelines and recommendations for mask-wearing in public places, at all times. This means that customers and staff members who enter our businesses will be required to wear a face covering that must cover the nose and the mouth. 

If you are unable to wear a mask due to a medical reason, we kindly ask that you support our stores through the alternative accommodations that we have created for the general public. These include free local delivery in Ashland, free curbside shopping and pick-up, concierge shopping via text messaging (541-646-5103), online shopping through our e-commerce site, and our new loaner shields program. 

The Loaner Shields program is available to our customers with medical reasons for not wearing a mask. Loaner Face Shields can be requested and received at the registers, and are sanitized between usage. These can be used while you shop at our stores and returned upon check-out. 

These are truly unprecedented times. We are working hard to keep each other safe, and do the right thing as more information is discovered and learned about the COVID pandemic. Please know that the safety of
Paddington Family of Stores staff and customers is our #1 priority.

We provide a selection of face masks, coverings, and shields for purchase on our website (click here to go to our Health + Safety page). Thank you again for your continued patronage and support of our local business.  


- The Paddington Family of Stores